If you can’t find relevant information in this Help Center, click the ‘Help’ button at the bottom-right of any page in CAPTUR3D or email our friendly support team at firstname.lastname@example.org.
Simply describe the problem you are experiencing and add any relevant attachments such as screenshots and we’ll get back to your email usually within one business day.
I created a 3D floor plan that appeared in my dashboard that is no longer there. Additionally, I had a photo retouched and it also is no longer available to me...what's going on? and how do I get them back?
Finally, when I do get the 3D floor plan back, you had populated it with furniture...is there any way to make those assets available for staging the space? Especially since you have already done the work?
Please sign in to leave a comment.