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Can I cover black 'voids' from harsh sunlight in the Matterport model using Virtual Staging?
Yes you can use 3D assets such as 'rugs' to cover the black voids in the floor areas of the Matterport model.
When we add our own custom asset we can have a description of the asset?
When uploading a custom 3D asset, you are able to assign the asset with a name and a thumbnail image for easy reference. For more info on uploading a custom 3D asset, please click here.
After we place assets in room/model will we be able to have that added in the AR?
Yes! Virtual Staging is compatible with our ARConnect product - allowing you to view any properties you have virtually staged in Augmented Reality.
When you put an animation in a tour, does it repeat/continue or restart when you switch position?
Animated 3D assets will not reset when moving to a different sweep. The animation length is independent of what sweep you are on, so will play through and restart on a continuous loop for the durat...
When I add my own assets, will I have the same control of the position and sizing?
Yes, you will still be able to position, scale and rotate your custom uploaded assets in the same way as CAPTUR3D's in-built 3D asset library.
How can I allow my clients to use the staging themselves?
You can provide your clients access to Virtual Staging by activating the 'Client Portal' feature in your CAPTUR3D Dashboard. your clients will then be able to access their virtual tours only, and n...
Can the staged model be embedded on a client's website directly?
Yes, absolutely! For more info embedding CAPTUR3D Virtual Tours on a website page, please visit our support page here.
Can we create staged tours/ environments with other digital twin sources (like LiDAR or Sketchfab)?
CAPTUR3D's Virtual Staging feature provides access to over 750,000 free Sketchfab 3D assets to integrate into your Matterport 3D tours! Currently, only Matterport virtual tours are compatible to us...
Are the assets only visible in the CAPTUR3D version of the virtual tour?
Yes, the Virtual Staging feature is accessible to end-users when using the CAPTUR3D URL only. The CAPTUR3D URL is automatically generated when placing an order through CAPTUR3D with the Matterport ...
When our own custom assets are uploaded, who owns that asset? Does it become useable by other people using the platform?
When you upload your own custom asset, this will remain exclusive to your CAPTUR3D account and will not be shared with any other users.