FAQ's
A list of Frequently Asked Questions from our beloved CAPTUR3D users
General
- What's the difference between the Matterport Pro3 and Pro2?
- What is a Basic Tour?
- What is a Premium Tour?
- Why won't embedded WebM videos display on my iPhone?
- What camera types are compatible with CAPTUR3D?
- Why can't you locate my scan in my Matterport account?
Pricing (PAYG and Subscriptions)
- What payment plan options are available?
- How can I upgrade my payment plan?
- Can I cancel my payment plan?
- Are there any pay-as-you-go options?
- Do I need a monthly subscription to order a floor plan?
- Does CAPTUR3D offer bulk discounts?
CAPTUR3D Dashboard
- How can I delete a Property from my Dashboard?
- What is a ‘Contact’?
- What is a ‘Client’?
- How can I archive, hide or delete photos in my Dashboard?
- How do I change the property address title in CAPTUR3D?
- How can I delete or remove a tour from my Dashboard?
Floor and Site Plans
- How does CAPTUR3D calculate Floor Plan measurements?
- Why is my floor plan delayed?
- Can I get custom Floor Plan labels, or labels in French, German, Spanish and other languages?
- Does CAPTUR3D provide files for AutoCAD?
- What file outputs can I get for my Floor Plans?
- Can you provide metric and imperial measurements on floor plans?
Post Production (Highlight Reel and Walkthrough creation)
Virtual Tour Overlay
- How can I edit the language of the Navigation Menu?
- How does sound hierarchy work in CAPTUR3D Virtual Tours?
- How to Update a Matterport URL for a CAPTUR3D Property
- Is CAPTUR3D compatible with MPEmbed?
- How do I add Virtual Tours to the Navigation Menu?
- How do I add Contact details to a Virtual Tour for Lead Generation?
Single Property Website
Virtual Staging FAQ's
- Placing Assets: Plane detection (rather than setting the Y axis to '0' as default)
- Placing Assets: Plane detection (rather than setting the Y axis to '0' as default)
- Where's the best place to download and convert 3D assets online?
- Can I use Virtual Staging to hide reflections of the Matterport camera in my Virtual Tours?
- Can I cover black 'voids' from harsh sunlight in the Matterport model using Virtual Staging?
- When we add our own custom asset we can have a description of the asset?
ARConnect - FAQ's
- Will ARConnect work without downloading the app?
- Can somebody onsite do the alignment for me, if I can’t get onsite?
- How can I learn more about ARConnect?
- Do I need to be signed up to CAPTUR3D to use the ARConnect app?
- Does each space need to be scanned with Matterport first?
- What hardware and software do I need to use ARConnect?