FAQ's
A list of Frequently Asked Questions from our beloved CAPTUR3D users
General
- What's the difference between the Matterport Pro3 and Pro2?
- What camera types are compatible with CAPTUR3D?
- Why can't you locate my scan in my Matterport account?
- Why does CAPTUR3D need Admin access to my Matterport Cloud?
- Will I still be able to access my content after my free trial has ended?
- What's included in my CAPTUR3D free trial?
Single Property Website
CAPTUR3D Dashboard
- How can I delete a Property from my Dashboard?
- What is a ‘Contact’?
- What is a ‘Client’?
- How can I archive, hide or delete photos in my Dashboard?
- How do I change the property address title in CAPTUR3D?
- How can I delete or remove a tour from my Dashboard?
Post Production (Highlight Reel and Walkthrough creation)
Virtual Tour Overlay
- How does sound hierarchy work in CAPTUR3D Virtual Tours?
- How to Update a Matterport URL for a CAPTUR3D Property
- Is CAPTUR3D compatible with MPEmbed?
- How do I add Virtual Tours to the Navigation Menu?
- How do I add Contact details to a Virtual Tour for Lead Generation?
- Does CAPTUR3D host Matterport Virtual Tours?
Floor and Site Plans
- How does CAPTUR3D calculate Floor Plan measurements?
- Why is my floor plan delayed?
- Can I get custom Floor Plan labels, or labels in French, German, Spanish and other languages?
- Does CAPTUR3D provide files for AutoCAD?
- What file outputs can I get for my Floor Plans?
- Can you provide metric and imperial measurements on floor plans?
Pricing (PAYG and Subscriptions)
- Does CAPTUR3D offer bulk discounts?
- Can I just pay as I go?
- Do I have to pay a monthly subscription?
- How do I pay for my content and orders?
- Can we just pay per floor plan or do we have to sign up for a monthly membership to use your services?
- How do I upgrade/downgrade my CAPTUR3D subscription?
ARConnect - FAQ's
- Will ARConnect work without downloading the app?
- Can somebody onsite do the alignment for me, if I can’t get onsite?
- How can I learn more about ARConnect?
- Do I need to be signed up to CAPTUR3D to use the ARConnect app?
- Does each space need to be scanned with Matterport first?
- What hardware and software do I need to use ARConnect?
Virtual Staging FAQ's
- Placing Assets: Plane detection (rather than setting the Y axis to '0' as default)
- Placing Assets: Plane detection (rather than setting the Y axis to '0' as default)
- Where's the best place to download and convert 3D assets online?
- Can I use Virtual Staging to hide reflections of the Matterport camera in my Virtual Tours?
- Can I cover black 'voids' from harsh sunlight in the Matterport model using Virtual Staging?
- When we add our own custom asset we can have a description of the asset?