CAPTUR3D Team
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What is a ‘Contact’?
A ‘Contact’ is an Agent or a general ‘contact’ that you can assign to a ‘Client’ so they can be contacted. This ‘Contact’ can then be emailed or called from through our Lead Generation Tool featur...
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What is a ‘Client’?
A ‘Client’ is essentially the specific businesses branding/logo that you would like to showcase within your Virtual Tour. If using Matterport/CAPTUR3D in-house, then you just need to set yourself ...
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How can I archive, hide or delete photos in my Dashboard?
To archive, hide or remove photos, you can click the ‘eye’ icon in the top-left corner of each individual image shown on your CAPTUR3D Dashboard within your chosen property. Only photos in the ‘Pub...
How can I archive, hide or delete photos in my Single Property Website?
To archive, hide or remove photos, you can click the ‘eye’ icon in the top-left corner of each individual image shown on your CAPTUR3D Dashboard within your chosen property. Only photos in the ‘Pub...
How do I order or rearrange the photos on my Single Property Website?
To reorder or rearrange the order of your photos on your Single Property Website, you can drag/drop the photos in your preferred order in the Dashboard of your selected property.
Why can't you locate my scan in my Matterport account?
Please ensure that you have correct Matterport Collaborator Access set up on your account. For more info on this, please click here. Please also ensure that the model name/address in your Matterpor...
Why does CAPTUR3D need Admin access to my Matterport Cloud?
We require access to your Matterport Cloud if you would us to complete Post Production for any of your models - including Highlight Reel and Walkthrough creation, as well as 2D photo extraction. Ad...
Is CAPTUR3D compatible with MPEmbed?
Yes, CAPTUR3D does offer compatibility with MPEmbed. Please note that any settings applied in MPEmbed before bringing the URL into CAPTUR3D will override any CAPTUR3D URL Parameter settings. Please...
How do I change the property address title in CAPTUR3D?
To change the property address name or title in CAPTUR3D, just click the green ‘Edit’ button next to the ‘Title’ name within the content section of your chosen property in CAPTUR3D, edit and then c...
How does CAPTUR3D calculate Floor Plan measurements?
CAPTUR3D uses the Measurement Tool features within the Matterport model to comprehensively measure each available room/area within a property. CAPTUR3D takes wall-to-wall dimensions, choosing the i...