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How can I delete or remove a tour from my Dashboard?
This currently needs to be processed by the CAPTUR3D customer service team. If you would like us to remove a Virtual Tour from your Dashboard, please contact us at support@captur3d.io.
Why is my floor plan delayed?
CAPTUR3D turnaround times are within 12-24 hours, although there may sometimes be issues as to why orders are delayed. This could be that the Virtual Tour has a lot of scan points (+200), or that w...
How do I add Contact details to a Virtual Tour for Lead Generation?
To add Contact/Agent details to your Virtual Tour, click the Overlay button within the Virtual Tour tab of your chosen Property Page, and click the Edit button within the Branding and Layout module...
Can I change or edit my Virtual Tour URL?
Yes, you can change the URL's of your Virtual Tour by clicking ‘Edit’ next to the ‘Link’ section at the top of your chosen property within your CAPTUR3D account.
Why is my video not uploading to CAPTUR3D?
There is a 100mb upload limit for external content uploads (images/videos/files etc). For hi-res videos, we recommend uploading the video to YouTube as an ‘Unlisted’ private video and then copy/pas...
Can I get custom Floor Plan labels, or labels in French, German, Spanish and other languages?
Yes, absolutely! Please contact our support team at support@captur3d.io and we can add these to the backend of your account so you automatically receive your floor plans in your custom labels, or r...
Can I give specific instructions for my Highlight Reel and Walkthroughs?
Yes, absolutely! CAPTUR3D can create bespoke rules or parameters about what you require us to do for your highlight Reel and Walkthrough creation. For example: Zoom out to a maximum of 90% in Work...
Does CAPTUR3D provide files for AutoCAD?
Yes, CAPTUR3D provides either .dwg or .dfx files upon request at no extra cost. Please request this in your order ’notes’ box when placing an order
What file outputs can I get for my Floor Plans?
CAPTUR3D provides hi-res .jpeg and .pdf deliverables as standard, but we can also provide .dwg .ai .png files upon request for no extra charge. Please just request this in your order notes when pla...
What happens when my free trial ends?
Once your free trial is up, unless you upgrade to one of our CAPTUR3D Starter, Creator or Pro plans, you will automatically be put on the CAPTUR3D Free plan. Any premium tours created during your f...