CAPTUR3D Team
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What's included in my CAPTUR3D free trial?
Your 30 day free trial gives you access to our CAPTUR3D Pro plan and you’ll also receive 50 free credits to try our industry-leading services such as Floor Plans, Post Production and Photo Retouchi...
Can you provide metric and imperial measurements on floor plans?
Yes, we can provide both metric and imperial measurements for your floor plans on request. If you have a special request for an individual floor plan, please add this to the ‘notes’ box on the ord...
How can I contact the CAPTUR3D customer service team?
Please contact our support team at support@captur3d.io Our team is available 24 hours a day, Monday - Friday. We’re still available on weekends, just with slightly more limited resources so it may...
How can I get my floor plan amended?
You can request an amendment for your floor plan by clicking the ‘Amend’ button above the floor plan section in the desired property page in your CAPTUR3D account. Amendments usually take 1-4 hours...
Why is my floor plan not accurate?
CAPTUR3D uses the measurement data derived from the Matterport hardware you use to conduct your scan. Different hardware can produce different levels of accuracy. Scanning technique is also importa...
How does CAPTUR3D create the Site Plan?
CAPTUR3D creates site plans by using the 360° Views of the exterior that you have accurately placed on your model, combined with Google Satellite Imagery. You can also provide us with more info/dat...
How can I publish my Floor Plan to my Single Property Website?
To publish your floor plan onto your Single Property Website, just select the plan you want to publish on your Dashboard and click ‘Publish’ in the top left corner of the thumbnail. The chosen floo...
How do I publish my Single Property Website?
To activate and publish your Single Property Website, just switch the ‘Publish’ button to ‘ON’ (or green) on your Dashboard. Please see a screenshot below to see where this is located. For more inf...
How can I edit my Single Property Website?
To edit the details on your Single Property Website, just click the ‘Edit’ button on the left-hand side of the page within your chosen property. For more information, please see our Single Property...
How can I find or search for a Virtual Tour in my Dashboard
To locate a Virtual Tour in your CAPTUR3D account, you can use the Search Bar at the top of the page in your CAPTUR3D Dashboard.